Refund policy
You can ask for a refund if (a) your eSIM wasn’t delivered, or (b) it can’t be activated after we’ve helped you troubleshoot, or (c) you ask within 14 days of purchase and the eSIM has never been installed or used. We don’t refund eSIMs that have been installed or used, a phone that is unlocked incorrectly or isn’t compatible, a wrong destination or plan chosen, change of mind after installation, expired plans, or network speed or coverage that is affected by local conditions. To ask, email our support address from your account email with your order details. We aim to reply within 2 working days. Approved refunds go back to your original payment method, and your bank may take several days to show them. We may refuse a refund where we reasonably believe there is fraud or misuse.
Email our support address from your account email address, with your order details. We aim to reply within 2 working days.