Terms of sale and use, including our refund policy
Refunds: the full refund policy is in these terms below, and also on its own page at esimventures.com/refunds.
Who we are
eSIM Ventures is a trading name of MR DIGITAL VENTURES LTD, registered in England and Wales (company number 17485690, registered office in London, United Kingdom). Contact: our support address.
What you are buying
A digital, data-only eSIM plan (no calls or texts). The plan’s data, validity and countries are shown before you pay. Connectivity is provided by local mobile networks we don’t control.
Before you buy
You must check that your phone supports eSIM and is unlocked, that the plan covers where you’re going, and that the data and validity suit your trip.
Delivery and cancellation
Your eSIM is delivered digitally within minutes of payment. By buying, you ask us to supply it immediately and you understand you lose your 14-day right to cancel once the eSIM has been delivered. Your refund rights below, and your legal rights, are not affected.
Installing and using your eSIM (your responsibilities)
You are responsible for:
- following the install instructions and completing the installation;
- keeping the eSIM installed and not deleting it (it can’t be reinstalled from the same code);
- switching on Data Roaming and selecting the eSIM for mobile data when you arrive (and not before, while at home);
- turning off Data Roaming on your normal SIM to avoid your home network’s roaming charges;
- any charges from your own mobile network;
- keeping your account and the eSIM’s QR code and activation code private (they work once, and anyone who has them can use the eSIM); and
- using the service lawfully.
Validity and data
Validity is counted in days from when the eSIM first connects to a network, unless the plan says otherwise. Unused data and days expire at the end of validity and aren’t refundable. Plans can include a daily data allowance or a slowdown after a limit, as shown on the plan. Top-ups add the data and days shown to your existing eSIM.
Refunds
You can ask for a refund if (a) your eSIM wasn’t delivered, or (b) it can’t be activated after we’ve helped you troubleshoot, or (c) you ask within 14 days of purchase and the eSIM has never been installed or used. We don’t refund eSIMs that have been installed or used, a phone that is unlocked incorrectly or isn’t compatible, a wrong destination or plan chosen, change of mind after installation, expired plans, or network speed or coverage that is affected by local conditions. To ask, email our support address from your account email with your order details. We aim to reply within 2 working days. Approved refunds go back to your original payment method, and your bank may take several days to show them. We may refuse a refund where we reasonably believe there is fraud or misuse.
Our responsibility
We provide the service with reasonable care and skill. We’re not responsible for network outages, coverage or speed, your device, incorrect installation, or events outside our control. Where the law allows, our total liability for any purchase is limited to the amount you paid for it. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow us to limit, and your statutory rights as a consumer are not affected.
Fraud and chargebacks
If a card is used without its owner’s permission, we may cancel the eSIM, refuse future orders and report it to our payment provider and the authorities. If you have a problem, please contact us before asking your bank to reverse a payment.
Changes
Prices, plans and availability can change. The price you pay is the price shown at checkout.
Governing law
England and Wales. Consumers elsewhere keep any mandatory rights of the country where they live.