We will help you get connected.
For purchase, installation, activation or account questions, email us with the details below so we can understand the issue quickly.
Contact eSIM Ventures
Send your message to:
esimventures@gmail.comPlease include your destination, device model, approximate purchase time and the email used for your eSIM Ventures account. Do not send passwords, full card numbers or security codes.
Before emailing, try these quick checks
- Confirm your phone supports eSIM and is carrier-unlocked.
- Check that the travel eSIM is installed and enabled in your phone's cellular/mobile settings.
- Use the data-roaming setting exactly as instructed for your plan.
- Check that the eSIM is selected for mobile data when you are at your destination.
- Restart the phone after making network changes.
- Review the My eSIMs screen for status, validity and remaining-data information.
Installation note
eSIM installation and activation can vary by phone, operating-system version, network and package. Follow the instructions shown with your specific eSIM. If your phone asks you to confirm a cellular plan or adjust data roaming, that is a normal part of many eSIM setup flows.
Refund or order questions
Email us with your order/account email and a clear description of what happened. Eligibility depends on the status and terms of the specific eSIM order, so support will need to review the individual case.