We will help you get connected.

Before emailing, try these quick checks

1. Confirm your phone supports eSIM and is carrier-unlocked.
2. Check that the travel eSIM is installed and enabled in your phone's cellular/mobile settings.
3. Use the data-roaming setting exactly as instructed for your plan.
4. Check that the eSIM is selected for mobile data when you are at your destination.
5. Restart the phone after making network changes.
6. Review the My eSIMs screen for status, validity and remaining-data information.

Buying on this website: how your eSIM arrives

A purchase made here is delivered exactly the same way as one made in the app. As soon as your payment completes, the order page shows your eSIM with two ways to install it — use whichever suits the device you are setting up:

1. Scan the QR code. Open the camera or the eSIM/mobile-data setup screen on the phone that will use the eSIM and scan the code shown on your order page. This is the quickest route when you are installing onto a second device.
2. Enter the activation details manually. Under the QR code you will find an SM-DP+ address and an activation code. Type those two values into your phone's "Add eSIM" or "Enter details manually" screen. Use this when you are buying on the same phone that will use the eSIM, since it cannot scan its own screen.

Both options install the same profile — there is no difference in the plan, the data or the validity. You only need to use one of them.

Your eSIM stays available in My eSIMs on this website and under My eSIMs in the app, signed in with the same account. Scanning or entering the code is all that is required. If you also have the app, it can add the profile with one tap instead.

The QR code and activation code normally work only once. Most networks disable them as soon as the eSIM is installed, so removing the eSIM from your phone afterwards usually will not let you reinstall it with the same code — contact support instead.

Buy your eSIM now

Installation note

eSIM installation and activation can vary by phone, operating-system version, network and package. Follow the instructions shown with your specific eSIM. If your phone asks you to confirm a cellular plan or adjust data roaming, that is a normal part of many eSIM setup flows.

Can I top up my eSIM?

Yes, in the eSIM Ventures app — open My eSIMs and choose Top up. Top-up is available in the app only; there is no top-up on the website. It works on eligible fixed-data eSIMs, up to nine top-ups per eSIM. Daily plans cannot be topped up — buy a new plan instead. Nothing auto-renews either way.

Refund or order questions

You can ask for a refund if your eSIM wasn’t delivered, if it can’t be activated after we’ve helped you troubleshoot, or if you ask within 14 days of purchase and the eSIM has never been installed or used. eSIMs that have been installed or used are not refundable. Email us from your account email address with your order details — we aim to reply within 2 working days.

The full detail is in our refund policy and our terms of sale and use.